FAQ
Questions we hear often
If you do not see your question here, we are happy to help through any of our contact channels.
How do I place an order?
You can order through WhatsApp, Instagram, Facebook, our Etsy shop, or the contact form on this website. We will confirm availability, total, and pickup or shipping details.
Do you ship within Canada?
Yes. Shipping options and rates depend on your location and order size. Contact us with your postal code and we will provide a quote.
What is cold process soap?
Cold process soap is made by combining plant oils with lye and water, then allowing the bars to cure over several weeks. This method creates a mild bar with naturally retained glycerin.
Are your soaps suitable for sensitive skin?
Many customers enjoy our gentle formulas, especially our unscented Oat & Honey bar. If you have specific sensitivities, review the ingredient list on each product page or contact us before ordering.
How should I store my soap?
Keep bars in a cool, dry place before use. During use, allow the bar to dry fully between uses on a draining dish to extend its life.
Can I request custom scents or gift orders?
Custom and gift orders may be available depending on batch schedule. Reach out via WhatsApp or email with your request and timeline.